Rivington named 2nd best in the UK

Euro Garages Rivington North Services have been named 2nd best in the UK after comprehensive customer research conducted by travel watchdog Transport Focus.

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Transport Focus conducted a study of 112 motorway service stations across the UK. During the survey, 8,700 customers were questioned on key factors including staffing, food and facilities.

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Rivington Services, located on the M61, has come a long way since being voted the worst in the UK back in 2000, before a well-publicised takeover by Euro Garages. In the intervening years, both the north and south-side locations have been demolished and rebuilt to provide road-weary travellers with multiple food and shop options, including Starbucks, Burger King, Greggs and Subway, a dog walking area and electric vehicle charging points. On the north side, which is connected to the south side via both a driving and a walking bridge, there is also a budget-friendly hotel for those looking to take a longer break.

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This is a huge achievement and we’d like to say a big thank you to the team at Rivington who have helped to ensure that their site made it to the top of the list.

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You can click here to read the original article.

Terrorism Response Procedures – Part 2

Further to our post earlier today, we’d like to take the time to remind all staff and colleagues of the procedures in place should a bomb threat take place.

In the event of a bomb threat, take the following action:

  • Stay calm. Don’t panic and don’t cause others to panic.
  • Carefully write down the EXACT words used, including any code words.
  • Try and ask the following:
  • Where exactly is the bomb placed?
  • When is it due to go off?
  • What does it look like?
  • What kind of bomb is it?
  • How did you get it into the building?
  • Dial 999 and ask for POLICE/FIRE SERVICE.
  • Evacuate the premises to a BOMB THREAT ASSEMBLY POINT – this must be at least 500 metres from the site – 5 minutes brisk walk, ideally an open space and away from glass/buildings. Brief your team on where this is. Display the Bomb Threat Location with your Fire Assembly Point location.
  • Cone off access to site.
  • Inform your Site Manager and Area Manager as soon as you can, following the escalation process if required.
  • Prevent people entering site/shop/restaurant and do not allow customers to return to their vehicles until the incident is over.
  • Do not return to site/shop/restaurant until the all-clear is given by the police.
  • Report the incident to the Petroleum Licensing Authority by telephone as soon as possible if you are a PFS.
  • Complete an Incident Form.

Thank you in advance for your ongoing commitment to safety within Euro Garages. Should anything change, we will inform you immediately.

Terrorism Response Procedures

By now, we’ve all heard of the horrific events that took place in Manchester on Monday night. We would once again like to extend our deepest sympathies to all those affected by the incident and in particular the victims and their families.

In light of these terrible events and the subsequent rise to CRITICAL status in the UK, we would like to take this opportunity to remind you all of the Euro Garages Terrorism Protocol: RUN-HIDE-TELL

In the event of an armed attack:

RUN
Escape if you can.
Consider the safest options.
Is there a safe route?
Can you get there without exposing yourself to greater danger?
Insist others leave you.
Leave belongings behind.

HIDE
If you can’t RUN, HIDE.
Find cover from gunfire (e.g. substantial brickwork/heavy reinforced walls).
Cover from view does not mean you are safe – bullets go through glass, brick, metal and wood.
If you can see the attacker, they may be able to see you.
Be aware of your exits.
Try not to get trapped.
Be quiet, silence your phone.
Lock/barricade yourself in.
Move away from any doors.

TELL
Call 999 – what do the police need to know?
Location – where are the suspects?
Direction – where did you last see the suspects?
Descriptions – describe the attacker, numbers, features, clothing, weapons, etc.
Further information – casualties, type of injury, building information, entrances, exits, hostages, etc.
Escalate to SM/AM or Line Manager as soon as it is safe to do so.

Stop others from entering the building if it is safe to do so.

Later today, a further post will be published detailing the procedure to be followed if a bomb threat is received.

EG Super Fan’s Guide to Rivington

If you follow the Euro Garages twitter account, you’ll have seen one or two videos popping up from a young man called Luiz.

Luiz is a motorway service aficionado, and loves travelling from Barrow-in-Furness to visit Euro Garages’ Rivington Services on the M61, as well as other service stations on the way!

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We love Luiz – the videos and photos posted by his lovely mum Janine (who you can find on twitter here) brighten our day every time we see them.

[youtube https://www.youtube.com/watch?v=RO4WxYbfwwY&feature=youtu.be&w=750]

As well as making sure you aren’t missing these videos, we also thought we’d share something that Janine sent to us a few days ago when we asked her to thank Luiz for his latest video and to tell him how much we appreciated him sending them to us:

“I will tell Luiz that. I just wish some passers-by would have the same attitude. We got rather upset yesterday when a lady told us that we should just ‘get Luiz out more’ because he was getting excited over the signs of the shops. I wish people would understand autism more and understand the enjoyment Luiz gets from visiting motorway service services and retail parks. We ask him every weekend if he would like to go to waterpark, theme park – he even turned down a holiday to Euro Disney because he said it’s boring and would rather go up the M6 and Meadowhall shopping centre. Luiz is so infectious. He is the most lovable little boy that makes me smile every day. I know I am probably biased with being his mum, but whoever knows him will vouch for me. “

As a happy coincidence, this post falls during Autism Awareness Week. If you’re interested in finding out more about autism and what it means to people who are diagnosed with it and those who love them, here is a good place to start:

http://www.autism.org.uk/

Janine went on to say: “I appreciate the lovely feedback I get from yourselves and Road Chef. When I show him, his face lights up. Thank you so much.”

Phone Security Alert

Once again, we have been made aware that sites are receiving unsolicited calls from people claiming to be from Microsoft or other large companies.
PhoneCallsDuring these calls, they attempt to gain access to the computer by requesting that staff type in certain commands on the back office PC.

If you receive one of these calls, please inform them that you need to check with head office and hang up.

In the past, our sites have done the right thing and informed the caller that they could not do what they asked, only to be met with abuse and foul language – we absolutely don’t want any of our colleagues to deal with this, so please do not stay on the phone any longer than you have to in these situations. The key is to identify as quickly as possible that the call is not legitimate, and the easiest way to do that is to check with us.

Any company that we work with will be more than happy for you to double-check and give them a call back.

Fraudulent Emails

This week we’re talking about how to identify emails that could cause harm to your computer.

These are points that you’re probably already familiar with, but it’s important to remind yourself of them every now and again to make sure that, if an unexpected email does arrive, you are able to recognise it and delete it.
EmailsThe most common features of a fraudulent email are:

1. Unofficial or unusual “from” address.
2. “Urgent action required”
3. Link to a website, sometimes with a request for ‘bill payment’.
4. Unexpected attachment.

If you do receive an email that you feel meets any of these criteria, do not open any of the attachments or links contained within it.

Instead, please delete the email or emails from both your inbox and deleted items folder.

If you do open any attachments or click any links, please contact the IT Help Desk as soon as possible so that they are able to identify and address any resulting symptoms.

If you have doubts about the legitimacy of an email, the IT Help Desk are also available to answer any questions or verify any senders.