Customer Comments: Stand Out Service

We’ve had an email from a customer who has recently visited Droitwich Starbucks:

“I just wanted to drop you a line to congratulate the team at Droitwich for their excellent service, with a special mention for Matt.  We have visited for the past couple of weekends and have been greeted as locals.  The coffee is always excellent but what stood out in particular was the effort Matt went to to understand my already highly customised drink and make a suggestion to make it even better.

Stand out service, great care and awesome coffee – thank you!”

Thanks to Janet – thanks for visiting and for taking the time to write to us – and well done to the team at Droitwich!

Rivington named 2nd best in the UK

Euro Garages Rivington North Services have been named 2nd best in the UK after comprehensive customer research conducted by travel watchdog Transport Focus.

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Transport Focus conducted a study of 112 motorway service stations across the UK. During the survey, 8,700 customers were questioned on key factors including staffing, food and facilities.

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Rivington Services, located on the M61, has come a long way since being voted the worst in the UK back in 2000, before a well-publicised takeover by Euro Garages. In the intervening years, both the north and south-side locations have been demolished and rebuilt to provide road-weary travellers with multiple food and shop options, including Starbucks, Burger King, Greggs and Subway, a dog walking area and electric vehicle charging points. On the north side, which is connected to the south side via both a driving and a walking bridge, there is also a budget-friendly hotel for those looking to take a longer break.

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This is a huge achievement and we’d like to say a big thank you to the team at Rivington who have helped to ensure that their site made it to the top of the list.

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You can click here to read the original article.

September’s Employees of the Month

Congratulations to September’s Employee of the Month Winners!

Daniel, Sheepcot Greggs; Faye, Bickenhill Greggs; Deborah, Monmouth South; Zarina, Willoughby Hedge Greggs; Shane, Crewe Greggs; Carla, Markham Vale Starbucks; Carly, Heath Starbucks; Lucy, Crewe Starbucks; Louise, Northop Hall Starbucks; Rachel, Speke Starbucks; Rosalind, Axminster Starbucks; Abigail, Honiton Starbucks; Carys, Monmouth North Starbucks; Abigail, Bayston Hill Starbucks; Norton, Ludlow Starbucks; Rebecca, Wrexham Road Starbucks; Glyn, Barton Stacey Starbucks; Lauren, Droitwich Starbucks; April, Faversham Starbucks; Jade, Pevensey Starbucks; Diana, Rivenhall Starbucks; Caitlin, Bickerstaffe Starbucks; Keegan, Blackpool Starbucks; Amy, New Brighton Starbucks; Nick, Broadway Starbucks; Joanna, Cleckheaton Starbucks; Stacey, Gaydon Subway; Joshua, Westholme Subway; Chelsea, Whitemare Pool Subway; Jordan, Motorway Subway; Joelma, Micheldever Subway; Usha, Shinfield Subway; Abbie, Shavington Subway; Joshua, Crewe Railway Exchange Subway; Emily, Trent Subway; Paulina, Salford Quays Subway; Piotr, Scotch Corner Subway; Lucy, Uttoxeter Subway

Molly-Sugarbrook1Congratulations to Molly from Sugarbrook Starbucks, who was one of our winners last month!

Zachary, Leamore Esso; Neal, Moreton Shell; Tina, Longford Esso; Tomson, Hogsback Esso; Bernadetta, Holtspur Esso; Anna, Duncansfield Shell; Emma, Sun Inn Esso; Arif, Burscough BP; Donna, Lindum Esso; Lorraine, Stoke Road Esso; Ellen, Bridge Lane Esso; Mudassar, Coronation Esso; Jennifer, Sherdley Park BP; Sarah, Calcutt Esso; Iftekhar, Milnrow BP; Joshua, Hayling Island Esso; Julie, Thinford North BP; Janet, Kirkhams Esso; Lauren, Calcutt Esso

As usual, our Employees of the Month each receive gift vouchers and a hearty congratulations from us.

Remember, if you do win Employee of the Month and would like your photo featured here, then let your Area Manager know and make sure they give us a nudge.

August’s Employees of the Month

Congratulations to August’s Employee of the Month Winners!

Robert
, Singing Kettle BP; Gill, Warren Shell; Katy, Centurion Esso; Amy, Tangmere Esso; Kirsty, Bridlington Esso; Mohammad, Bickenhill Esso; Claire, Rawmarsh Shell; Hussain, Scot Lane BP; Christian, Westholme Shell

HelenBelated congratulations to Helen from Sugarbrook Starbucks, who was one of our Employees of the Month in July.

Amina, Holtspur Greggs; Raja, Calcutt Greggs; Christine, Markham Vale Greggs; Thomas, Broadway Starbucks; George, Rivington North Starbucks; Michael, Ring Road Starbucks; Fazila, Preston East Starbucks; Jennie, North End Starbucks; Molly, Sugarbrook Starbucks; Gary, Dumbarton Starbucks; Corey, Cockermouth Starbucks; Bethany, Simonside Starbucks; Rebecca, Beckington Starbucks; Alison, Honiton Starbucks; Karen, Tewkesbury Starbucks; Lidia, Worksop Starbucks; Rimas, Worksop Starbucks; Laura, Uttoxeter Starbucks; Stefan, Canterbury Starbucks; Emma, Capel St Marys Starbucks; Harry, Stansted Starbucks; Megan, Kinmel West Starbucks; Ellen, Middlewich Starbucks; Leah, Speke Starbucks; Adam, Rhostyllen Starbucks; Felicity, Shrewsbury Starbucks; Natalie, Oswestry Starbucks; Emma, Holditch Subway; Emily, Rugeley Subway; Chelsea, Oakhurst Subway; Adrian, Middlewich Subway; Amyleigh, Lloc Subway; Jack, Whitemare Pool Subway; Connor, Currock Subway; Yahi, Pinewood Subway; Mohamed, Copthorne Subway; Jessica, Orm Subway; Anthony, Orm Subway; Rebecca, Calder Park Subway; Christine, Lomondgate Subway

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And a huge congratulations to Christine from Markham Vale Greggs! We hear that the team are very proud.

As usual, our Employees of the Month each receive gift vouchers and a hearty congratulations from us.

Remember, if you do win Employee of the Month and would like your photo featured here (I don’t know why you wouldn’t!), then let your Area Manager know and make sure they give us a nudge.

July’s Employees of the Month

Congratulations to July’s Employee of the Month Winners!

Pamela, Hartlebury Greggs; Sandra, Tadley Greggs; Ellie, Dingle Bell Greggs; Hayley, Stalybridge Subway; Gemma, Royle Green Subway; Magdalena, Heathrow North Subway; Pelenzie, Heathrow South Subway; Callum, Rivenhall Subway; Faisal, Sheepcot Subway; Daniel, Shrewsbury Subway; Tara, Oswestry Subway; Amy, Hanford Subway; Letitia, Park Hall Subway; Abbie, Primley Subway; Naveen, Bickenhill Subway; Suenena, Braywick Subway; Catalina, Pinewood Subway; Claire, Calder Park Subway; Lauren, Scotch Corner Subway; Antornella, Rothwell Subway; Charlotte, Egremont Subway; Tayabba, Speke Subway; Kyle, Baynards Green Subway; Keiran, Blackpool Starbucks; Kieron, Scot Lane Starbucks; Helen, Sugarbrook Starbucks; Hope, Crewe Starbucks; Antonia; Deeside Starbucks; Daniel, Kinmel West Starbucks; Thomas, Barrow Brook Starbucks; Chelsie, Matrix Road Starbucks; Holly, Sudden Starbucks; Hollie, Monmouth North Starbucks; Liah, West Knoyle Starbucks; Sam, Ross Starbucks; Ryan, Oswestry Starbucks; Tim, Wisley South Little Chef; Anita, Rivenhall Starbucks; Georgia, Pevensey Starbucks; Natalie, Simonside Starbucks; Katrina, Bishop Auckland Starbucks; Joseph, Budbrooke Starbucks; Selina, Droitwich Starbucks; Bethany, Consett Starbucks

KeironCongratulations to Kieron from Scot Lane Starbucks!

Heather, Eccleshall Road Shell; Michelle, Wylfa Esso; Sue, Matrix Point BP; Vanessa, Lakeland Shell; Pritam, Chiseldon Camp Esso; Tanveer, Braywick Esso; Norma, Newmarket Esso; Sean, Red Ensign BP; Chris, Westons Esso; Harriet, Hexham BP; Waqar, Denham Esso; Sandeep, Alwoodley Shell; Amanda, Green Lane BP; Mohsin, St James BP; Raymond, Bredbury Esso; Stephanie, Garrowhill Shell; Chris, Farnworth Shell; Mohamed, Rothwell Esso

As usual, our Employees of the Month each receive gift vouchers and a hearty congratulations from us.

Remember, if you do win Employee of the Month and would like your photo featured here (I don’t know why you wouldn’t!), then let your Area Manager know and make sure they give us a nudge.

June’s Employees of the Month

Congratulations to June’s Employee of the Month Winners!

Dean, Pevensey Starbucks; Reece, Newmarket Starbucks; April, Faversham Starbucks; Ryan, Oakwood Starbucks; Danielle, Deeside Starbucks; Melodie, Crewe Starbucks; Aaron, Manchester Eye Hospital Starbucks; Morgan, Bradford Ring Road Starbucks; Isabella, Mirfield Starbucks; Lucy, Centurion Starbucks; Lewis, Calder Park Starbucks; Ryan, Little Eaton Starbucks; Michael, Consett Starbucks; Alice, Simonside Starbucks; Adam, Westholme Starbucks; Ryan, Preston East Starbucks; Josephine, Matrix Starbucks; Kadawata, Hogsback Greggs; Georgiana, Kettering Greggs; Scott, Whitemare Pool Subway; Danielle, Thinford Subway; Sivayokarajah, Heathrow North Subway; Joseph, Heathrow South Subway; Jake, Red Ensign Subway; Rachael, Green Lane Subway; Ramesh, Altrincham Subway; Mahdy, Circle Subway; Samantha, Gaydon Subway; Ceri, Eye Green Subway; John, Formby Subway; Joshua, Warrington Road Subway

Luke, Crest Shell; Tara, Willoughby Hedge Esso; Greta, Fullarton Shell; Diane, The Forest Esso; Muhammad, Mackworth Esso; Richard, Hathern Turn Esso; Muhammad, Milnrow BP; Daniel, Grindon Broadway Esso; Muhammad, Slough West Esso; Leanne, Ramshill Esso; Chloe, Kinmel East Esso; Andrew, Oakhurst Esso; Jobimon, Tadley Esso; Abdul, Farnworth Shell; Lloyd, Armley Esso; Connie, Wimborne Esso

As usual, our Employees of the Month each receive gift vouchers and a hearty congratulations from us.

Remember, if you do win Employee of the Month and would like your photo featured here (I don’t know why you wouldn’t!), then let your Area Manager know and make sure they give us a nudge.