Having recently featured in a Shell Go article for their excellent customer service, we thought it only right that we brought attention to the team at Speke.
The site have achieved an average of 93.8% on their Treated Like A Guest scores – a fantastic achievement – as well as 89.4% on their Clean and Bright rating and a brilliant 90.9% in Overall Satisfaction.
In an interview with Shell, Debbie spoke about how she helps the store to achieve these results:
“Making customers smile leave my site happy makes the day much nice for me and my team as well. We always greet customers in a positive, friendly and personal way, and try to think about how we would feel in their situation. When it’s raining and miserable, a friendly smile really helps.”
Debbie went on to say, “If you have a great team, the vibe will be a happy one and it shows when [customers] walk in.”
This commitment to customer service has resulted in the site being chosen to host an event as part of the launch of Welcome to Shell, a concept that has been rolled out in other countries and that puts a focus on delivering high standards and good service consistently, as well as offering the customer a ‘wow’ moment during their visit.
The event will be held on the 27th July.