Its Friday the 13th, but at least one Euro Garages customer isn’t being affected by bad luck, thanks to the team at Hartlebury who have done it again with another example of great customer service.
Their area manager, Richard, got in touch to say that he had been impressed once again by the site’s attitude and actions when a wallet was found at Hartlebury with cards and a large amount of cash inside.
Supervisor Sadie had put it in the safe, expecting that it would be claimed. On the following morning, however, Sadie spotted the gentlemen who was pictured on one of the photo IDs in the wallet and quickly grabbed him before he left to return it.
And it’s lucky she did. The customer had assumed that the wallet had been stolen from his van, and had given it up as lost – particularly the cash amount.
The customer thanked Sadie and returned with two boxes of cakes from Greggs for staff to share in their breaks to show his gratitude for the team’s honesty and help in returning his property.
This is a brilliant example of how the smallest actions can make the biggest difference to someone’s day, so well done to Sadie and to Hartlebury!