This week’s Feel Good Friday comes to you from Hartlebury, with a race against time and a damsel in distress.
Hartlebury site manager, Phil, received a call from a customer who had visited the site while passing through on her way up to Manchester. She had left her bag in the ladies’, containing passports and travel documents that she would be needing on the following day.
Thankfully, when Phil checked, the handbag was still there. Sadly, the customer was now close to 100 miles away and had a flight to catch back home to Sweden the following afternoon. To change her flight would have cost in excess of £100 but this seemed to be her only option.
But Phil came to the rescue and paid for guaranteed next day delivery to the customer’s hotel. Everyone was able to breathe a sigh of relief when she called the next morning to say that she had received her handbag and everything inside it.
A few days later, a thank you card arrived in the post with a cheque for the cost of posting the package and a lovely letter to our hero.
As our area manager Richard said, “I would love to think that if ever I was in that situation, someone like Phil would be on the other end of the phone to help me.” We couldn’t agree more.
Thanks for your hard work, Phil, and congratulations on some first class customer service.